What We Collect and Why We Hold It
We collect the information you provide when you register: your name, email address, phone number and the wallet details you link — whether that is bKash, Nagad or Rocket. We also capture device data such as browser type, IP address and session timestamps so we can
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keep your account secure and detect unusual access. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we log the transaction reference and amount to reconcile your account wallet correctly. We do not store your full mobile banking PIN or password — those
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stay inside your wallet app. We may also collect behavioural data about which pages you visit and how long you spend in the lobby. This helps us improve navigation and resolve support tickets faster. Data is retained only as long as your account is active or
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as required under applicable law. If you close your account, we will remove identifiable personal data within the period our legal obligations allow. Use of this platform and any data processing associated with it is subject to your local law and eligibility in supported regions of
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Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.